ParentPay Q&A and support
Q: I am having problems with Parent Pay – what should I do?
A: ParentPay have a dedicated area for parents to request support. https://www.parentpay.com/parent-account-faqs/
If you still require help, you should contact the school office.
Q: I am not seeing the money I have paid onto ParentPay on my school meals account, or it says I am overdrawn, when I shouldn’t be. (All Years)
A: We use ParentPay to collect school dinner money and to allow for pre-ordering. ParentPay is also used by the school to pay for school activities, trips etc. When you top up money through ParentPay, you can either pay when selecting your meals which will automatically assign the funds to your catering account. If you add money from the home screen it will only assign the money to ParentPay, you then need to click on this transaction and assign it to your school dinner account. Otherwise the money will just simply stay on the main ParentPay account which neither Culinera or the School have access to.
Q: My child has an allergy or dietary need. (Years 1-6 only)
A: You must inform Culinera using the following form: https://www.culinera.co.uk/allergies This needs to be done even if the school and the previous caterers had this information. Once this form is submitted, the Culinera team will be happy to discuss any dietary needs with you and come back to you with more information.